An adjustment in a customer's bill may be made by the finance director when a leak
has caused the customer's bill to be at least four (4) times the average bill, not
including trash services, as calculated by the finance director. A paid detailed receipt
for a repair made to remedy the leak must be submitted to the finance department.
The vendor on the detailed receipt cannot be the same person or business listed on
the account who is requesting the leak adjustment. The leak adjustment will be applied
to the customer account when the finance director determines that the leak has been
properly repaired based on consumption readings. In the event that a leak adjustment
has been given to a property owner which has then prevented a tenant from obtaining
a leak adjustment at the same service address, the city has the discretion to disallow
the leak adjustment given to the property owner. The leak adjustment disallowed may
be assessed on any account in which the property owner is a customer. The property
owner will not be eligible for any further leak adjustment requests until the disallowed
leak adjustment is paid in full. One (1) leak adjustment per water meter may be allowed
in a twelve-month period and will be administered to the highest water bill of the
leak period. The leak adjustment will equal an amount not to exceed fifty (50) percent
of the cost of the leak over and above the average amount of the customer's bill using
up to the last six (6) billing periods. The city manager may authorize additional
leak adjustments up to seventy-five (75) percent of the cost of the leak over and
above the average amount of the customer's bill during the preceding six (6) months
where unique, extraordinary and specialized circumstances warrant such an adjustment.
