§ 12. [Administrative and customer service office.]

The company currently maintains an administrative and customer service office in the city in addition to its construction, maintenance, and service related departments. The company agrees to notify the city of any plans to close said administrative office in the city at least six months, if practical, in advance of planned closure. However, in the event that valid business decisions are made in a time frame that would not allow a six month advance notification, company agrees to notify city of said closure immediately following notification of the affected company employees, if applicable. In the event of said closure, company agrees to assign and maintain an administrative representative to the city whose office is located within the current geographical boundaries of company's Green Hills or Little Dixie districts. However, both city and company agree that due to impending deregulation and other changes that may occur, or be required, within the utility industry, that company, due to unknown changes, requirements, or future valid business decisions, may be unable to locate a representative within the stated geographical boundaries. In the unlikely event that company determines that it is unable to maintain an administrative representative's office within the stated geographical boundaries, company agrees to meet with the city to explore and implement reasonable proposals to ensure that sufficient communications and representation are maintained between the company and city.